Refund policy

Return & Refund Policy

Last updated: 21 August 2026

At Immaluxy, we want you to be happy with your purchase. If you receive an item that is damaged, defective, incorrect, or not as described, please contact us so we can assist you.

1. Returns

We accept returns for eligible products under the following circumstances:

The item arrived damaged or defective.
You received the wrong item.
The item received is significantly different from the product description.

To request a return, please contact us within 7 days of receiving your order.

The item must be unused, unworn, and in its original condition and packaging where applicable.

2. Items We Cannot Accept for Return

For hygiene and safety reasons, certain items may not be eligible for return once opened, used, worn, or removed from their original packaging.

We may also decline returns where an item has been damaged through misuse, improper handling, or normal wear and tear.

3. How to Request a Return

Please contact us at nqomyeni@gmail.com or via WhatsApp at 0784469722 and provide:

Your order number
Your name
A description of the issue
Clear photos or videos showing the product and any damage or defect

We will review your request and let you know whether the return is approved.

Please do not send an item back before receiving return instructions from us.

4. Damaged or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong product, please contact us within 7 days of delivery.

After reviewing the issue, we may offer:

A replacement item; or
A refund, where appropriate.

If the issue was caused by an error on our part or the product arrived damaged or defective, we will provide instructions regarding the return and applicable return shipping arrangements.

5. Change of Mind

We do not accept returns simply because you have changed your mind, ordered the wrong product, or no longer wanted the item, unless required by applicable South African consumer law.

6. Refunds

Once your return has been received and inspected, we will notify you whether your refund has been approved.

Approved refunds will be processed using the original payment method where possible.

Please allow your payment provider or bank additional processing time for the refund to reflect in your account.

7. Shipping Costs

Original shipping or delivery fees are generally non-refundable unless the return is due to an error on our part, a defective product, or another circumstance where applicable law requires otherwise.

Customers may be responsible for return shipping costs for eligible returns that are not caused by an error or defect.

8. Late or Missing Refunds

If you have been notified that your refund has been processed but it has not yet reflected in your account, please first check with your bank or payment provider.

If you still have not received your refund, contact us at [your email address].

9. Consumer Rights

Nothing in this policy is intended to limit or exclude any rights you may have under applicable South African consumer protection laws. Where applicable, your statutory rights will continue to apply.

10. Contact Us

If you have any questions regarding our Return & Refund Policy, please contact us:

Immaluxy
📧 Email: nqomyeni@gmail.com
📱 WhatsApp: 0784469722
📍 South Africa

We reserve the right to update this Return & Refund Policy when necessary. Any changes will be posted on this page.